MemoHoney Official Website › MemoHoney Refund Policy
MemoHoney Refund PolicyThe MemoHoney Refund Policy, Set Out In Full
60 days from the date of purchase, claimed by telephone with the order ID.
The seller's terms ask for 30 days of use before a claim. Bottles go back to 420 Lexington Avenue, Floor 16, New York, NY 10170, USA at the buyer's postage cost. The credit takes 3 to 5 business days on the seller's side and a further 5 to 10 on the card.
This page sets out the whole policy, including the parts that cost the buyer something, because a refund policy a reader has to guess at is not a policy.
The MemoHoney refund terms
| Term | What it means |
|---|---|
| Window | 60 days, counted from the date of purchase rather than from delivery |
| Minimum use | The seller's terms ask for 30 days of use before a claim is made |
| How to start | By telephone, on +1 (302) 200-3480, with the order ID from the confirmation email |
| What goes back | The bottles, to the address the order desk confirms, with your full name, the order email and the order ID inside |
| Return address | 420 Lexington Avenue, Floor 16, New York, NY 10170, USA |
| Return postage | The buyer's cost. A tracked service is strongly advised |
| Refund amount | The purchase price of the order |
| Credit timing | 3 to 5 business days for the seller to credit, then 5 to 10 days for the card issuer to show it |
| Digital downloads | A file cannot be posted back. Ask the order desk how it treats them on a return |
| Channel | Orders placed through this counter and the seller's checkout. A marketplace purchase has no order in the seller's system |
Every row is the seller's own term. Where this desk has done arithmetic on top of one, it is labelled as arithmetic.
How a MemoHoney refund is made, step by step
Find the order ID
It is in the confirmation email that arrived when you paid. Lost that, and the desk can work from the address the email went to instead, though it takes longer.
Call the order desk
+1 (302) 200-3480. Refunds start on the telephone. The website address, contact@Memohoeney.com, reaches an editor with no access to the order system.
Post the parcel, tracked
To 420 Lexington Avenue, Floor 16, New York, NY 10170, USA, unless the desk names a different address. Put your full name, the email on the order and the order ID on a slip inside. Keep the tracking receipt until the credit appears.
Watch the two clocks
3 to 5 business days for the seller, then 5 to 10 for the card. If nothing has appeared after three weeks, call back with the tracking number.
What the MemoHoney refund window costs a buyer
The quarantine section for the parts of this policy that cost something.
Three things in this policy work against the buyer, and they are stated here rather than left to be discovered.
- The window starts at purchase. Order processing and transit come out of the sixty days rather than sitting before them. A week of delivery is a week of the window
- Thirty days of use are requested first. Seven days of transit plus 30 days of use leaves roughly twenty-three days in which to decide and to post a parcel back
- Return postage is the buyer's. On a six-bottle pack that is a real parcel and a real cost, and an untracked one that goes missing cannot be evidenced
Decide at day 40 from the date you paid. Call the same day. That leaves a fortnight for a parcel to travel, which is comfortable. It is also the reason this desk suggests two bottles for a first order: sixty capsules and a 60-day window cover the same ground, and six bottles do not.
MemoHoney returns that are not refunds
A damaged parcel
Photograph the box and the bottles before unpacking further, then call +1 (302) 200-3480. A damaged delivery is a carrier matter and is handled separately from a change of mind.
A wrong or short order
Count the bottles against the order you placed and call the same day. The order ID and the shipping label between them settle most of these in one conversation.
A broken seal or a missing lot code
Do not take anything from the bottle. Photograph the cap and the base and call. The batch page sets out what to check.
A missing download
Check the spam folder first, then call. The five files go to the three- and six-bottle rungs only, which is worth confirming before reporting one missing.
Where the MemoHoney refund policy sits with your other rights
A money-back guarantee offered by a seller sits on top of whatever consumer protection applies where you live. It does not replace it and nothing on this page asks anybody to give anything up.
Card chargeback rights, where they apply, are exercised through the card issuer rather than through the seller, and they have their own time limits. Using the refund route first is usually faster and always less trouble, but the option exists.
If something about this policy reads as unclear or as inconsistent with what the checkout says, tell this desk at contact@Memohoeney.com and the page is corrected the same week.
MemoHoney refund questions
How do I get a refund on MemoHoney?
Call +1 (302) 200-3480 with the order ID, then post the bottles to 420 Lexington Avenue, Floor 16, New York, NY 10170, USA with your name, the order email and the order ID inside.
Does the MemoHoney window start when I order or when it arrives?
When you order. 60 days from the date of purchase, which is the shorter of the two possible readings.
Can I refund an opened bottle of MemoHoney?
The seller's terms ask for 30 days of use before a claim, so an opened bottle is expected. Ask the order desk what it wants returned.
Will MemoHoney refund my postage?
Return postage is the buyer's cost. The refund covers the purchase price of the pack.
Order MemoHoney with the refund route in writing
60 days from the date of purchase, a named returns address and a telephone number with a person on it.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney From This CounterLot MEM-26/ME-4192 · one a morning, 30 to a bottle · ships from the United States
