MemoHoney Official Website › Contact MemoHoney Support
Contact MemoHoney SupportContact MemoHoney Support: Which Desk Answers Which Question
Tracking and refunds: +1 (302) 200-3480.
That line is the only refund route and the only desk that can see an order. Pages, typos, citations and privacy go to contact@Memohoeney.com, Mon–Fri 9:00am–5:00pm ET, which reaches an editor with no access to the order system. Sending a refund request to the second address only loses days.
Two desks, two jobs, and a clear line between them. This page says which is which before it says anything else.
The MemoHoney contact routes
| Route | Handles | Cannot handle | Hours |
|---|---|---|---|
| +1 (302) 200-3480 | Tracking, address changes, cancellations and every refund | Corrections to these pages | The seller's order desk hours |
| contact@customercs.com | Written order queries for the same desk | Anything urgent, because email is slower than the line | The seller's order desk hours |
| contact@Memohoeney.com | Pages, typos, citations, privacy requests and press | Orders, parcels, refunds. It has no access to the order system | Mon–Fri 9:00am–5:00pm ET |
The split is not bureaucratic. The editorial desk genuinely cannot see an order, so a refund request sent there cannot be actioned, only forwarded.
MemoHoney addresses, and what each is for
Office
888 Seventh Avenue, Floor 17, New York, NY 10106, USA
The trading address for Memohoeney. This is not a returns address and a parcel sent here will not be processed.
Returns
420 Lexington Avenue, Floor 16, New York, NY 10170, USA
Where refunded bottles go, after the order desk has confirmed it on the telephone. Put your full name, the email on the order and the order ID inside the parcel.
Order and refund line
Have the order ID from the confirmation email in front of you before calling. It is the string everything else is searched on.
Editorial desk
Mon–Fri 9:00am–5:00pm ET. Corrections, citations, privacy requests and press.
Ask the MemoHoney desks a question
Both forms reach the editorial desk. The first is here so an order question written out in full can be forwarded with everything already in it.
Question about an order
This form reaches the editorial desk, which cannot see orders. Anything about money, a parcel or a refund is faster on +1 (302) 200-3480.
Correction to a page
A figure that looks wrong, a citation that does not resolve, a label detail that does not match the bottle you received. This is the right desk for all three.
What to have ready before calling about a MemoHoney order
- The order ID from the confirmation email. Nothing else identifies the purchase as reliably
- Failing that, the address the confirmation email arrived at: it is the second thing the desk can search on
- The date you paid, because the 60-day window is counted from it
- The lot code from the base of the bottle, if the question is about the product rather than the parcel
- The tracking number, if the question is about a delivery
The window is 60 days from the date of purchase and the seller asks for 30 days of use before a claim. That leaves less room than it sounds, and an email sent to the editorial address on day 55 arrives at the wrong desk on a deadline. Call +1 (302) 200-3480. The guarantee page sets out the steps.
MemoHoney contact questions
How do I contact MemoHoney about a refund?
Call +1 (302) 200-3480 with the order ID. That is the only refund route. The website address cannot see an order.
What is the MemoHoney website email for?
contact@Memohoeney.com reaches an editor: pages, typos, citations, privacy and press, Mon–Fri 9:00am–5:00pm ET.
Where do I send returned MemoHoney bottles?
420 Lexington Avenue, Floor 16, New York, NY 10170, USA, after the order desk has confirmed the return. Do not post to the office address.
Is there a MemoHoney live chat?
No. The telephone line is the fastest route for anything about an order, and the editorial address is the route for anything about these pages.
Order MemoHoney with a desk that answers
A telephone number for money and parcels, an editorial address for the pages, and 60 days from the date of purchase.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney From This CounterLot MEM-26/ME-4192 · one a morning, 30 to a bottle · ships from the United States
